Privacy Policy
Last updated: February 17, 2026
Introduction
SymplBot ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multilingual chatbot platform.
Information We Collect
We collect information that you provide directly to us and information collected automatically:
- Account Information: Name, email address, and password (securely hashed) when you create an account
- Lead Data: Information collected through your chatbot widget, including visitor emails, names, and chat messages
- Usage Data: Chatbot conversations, API usage statistics, and feature usage patterns
- Technical Data: IP address, browser type, device information, and cookies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our chatbot service
- Process your transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Analyze usage patterns to improve our service and user experience
Information Sharing
We do not sell your personal data. We may share information with:
- Service providers who assist in operating our platform (hosting, email, payment processing)
- Open-source AI models hosted in the EU for generating chat responses
- Legal authorities when required by law or to protect our rights
Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential cookies: Required for the website to function (authentication, security)
- Analytics cookies: Google Analytics to understand how visitors use our site
- Marketing cookies: Meta Pixel for advertising measurement and optimization
Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time through your account settings or by contacting us.
Your Rights
Depending on your location, you may have the following rights:
- Access your personal data and receive a copy
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Export your data in a portable format
- Withdraw consent for marketing communications
- Lodge a complaint with a supervisory authority
Data Security
We implement industry-standard security measures including encryption in transit and at rest, secure hosting in EU data centers, regular security audits, and access controls to protect your personal information.
Contact Us
For privacy-related inquiries or to exercise your rights, please contact us at privacy@symplbot.com